An unplanned interruption to an IT Service is managed by which ITIL process?

The process that manages an unplanned interruption to an IT Service is Incident Management. This process is specifically designed to restore normal service operation as quickly as possible while minimizing the impact on business operations. When an incident occurs, the main objective is to handle the disruption efficiently to ensure that the service is back up and running, thereby allowing end-users to continue their tasks with minimal downtime.

Incident Management focuses on immediate resolution and service restoration. It deals with logging incidents, categorizing them, prioritizing them based on impact and urgency, and resolving them to restore service. This process involves supporting communication between IT staff and users, ensuring users are kept informed about the status of their incidents.

Other ITIL processes mentioned, such as Change Management, Problem Management, and Service Request Management, do serve important functions within the ITIL framework but are not directly responsible for handling unplanned interruptions. Change Management deals with the process of making changes to the IT environment in a controlled and systematic way. Problem Management focuses on identifying and addressing the root causes of incidents, which is typically a longer-term approach rather than an immediate response to service interruptions. Service Request Management manages user requests that are not incidents, such as requests for information or access to services, rather than handling unplanned service disruptions